Buyer Protection

ticketbande Buyer Protection: Your safety comes first

Buying a ticket is always a matter of trust. To ensure you can look forward to your next event with complete peace of mind, we safeguard every order through our comprehensive ticketbande Buyer Protection. From choosing your seats right through to the moment you enter the venue, we’re with you every step of the way with a safety promise you can rely on.

Our 6-point security promise to you:

• Guaranteed authenticity: Every ticket that changes hands via our marketplace is rigorously checked for authenticity beforehand. You can be sure that your ticket is valid.
• Verified sellers: We work exclusively with verified commercial sellers and reputable private sellers. Every partner company undergoes a detailed vetting process with us.
• Secure payment: Your transaction is in safe hands with us. We offer all standard and secure payment methods so you can pay in the way you feel most comfortable.
• Free delivery: At ticketbande, there are no hidden delivery costs. We deliver your tickets directly to your home free of charge with every order.
• On-time delivery: We guarantee that your tickets will be delivered in good time before the event begins. This means you can plan your journey to the event without any stress.
• Money-back guarantee: In the rare event that delivery is not possible, our buyer protection kicks in immediately. You will quickly and easily receive a ticketbande voucher for the full purchase price (100%). Alternatively, we can refund your money via bank transfer. In this case, a fee of 15% of the purchase price is payable for the buyer protection. Buy tickets now at ticketbande and enjoy the full protection of an experienced marketplace. We’ll make sure you get to see your favourite artists safely!

Why ticketbande?

We see ourselves not just as an intermediary, but as your partner for live experiences. Our buyer protection is designed to ensure that both buyers and sellers are covered at all times. Should you have any questions about your order, our support team is here for you every day to find quick solutions.